Digital hotel concierge in action

With the personalized app-supported tool which is available on TV sets, smartphones, laptops and tablets, guests can have video conversations with the reception, control the in-room multimedia centre and lightening settings as well as access relevant information, including the current hotel bill. They can also check flight schedule, weather conditions and nearby tourist attractions. Through iLumio guests can also watch online TV, make requests for hotel services and even order meals. The system has already been deployed in a few other Polish hotels. They include the properties operated by the Holiday Inn, Puro and Double Tree by Hilton brands. “However, iLumio can equally be used in hospitals, conference centres and stadiums,” explains the Kraków-based Software Mind, which developed the system.