AI to reduce shopping queues

Technology
POLAND An end to queuing, with less customer irritation and employee stress, along with greater loyalty and higher sales turnover. This is what the store of the near future could be like, according to Itmagination, which has developed a system that analyses real-time traffic and in-store queues.
According to Mastercard, almost half of Polish consumers change their minds about going shopping when they see lengthy queues forming. Knowing the busiest shopping hours in the store is also essential for planning the work and selecting staff. Itmagination’s system can be used to predict the volume of customer traffic based on the store’s database and when queues are likely to form, thus allowing store managers to open more checkouts before such queues can build up. The system also
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Edition 3 (296) March 2025

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