The road from small to full FM

How do firms evolve from basic maintenance services providers to comprehensive FM companies – and who are the initiators of these changes? We asked representatives of companies that have already gone down this road. And each story is different. “Our adventure with the services market started in 1995 when we provided cleaning services for offices and hotels as Ever Clean. It was the hotels that taught us to take care of every detail and to provide high quality services,” recalls Przemysław Osowiecki, the commercial director of Ever Cleaning, part of the Ever Group. “As time went by and in response to requests from clients, we started to introduce other – security, catering, the provision of temporary staff and reception services. Over time, when the one canteen we ran turned into five, we started to separate out and professionalise the different services in our portfolio. We are now one of the country’s major canteen service providers. We have adopte