Sharing with the small guys

According to a report entitled ‘Modern Business Service Sector in Poland 2017’ by the Association of Business Service Leaders (ABSL), 27,000 out of the 32,000 new jobs created by the business service sector in Poland last year were located in the seven largest cities. Even though the high share taken up by the larger cities (85 pct) is rather unsurprising, since this business needs a pool of labour in order to develop and tends to recruit from the largest university centres, the last few years have seen a shift towards smaller locations. According to Agnieszka Sosnowska, a senior market analyst at JLL, last year towns with less than 400,000 inhabitants have increased their share of the market to 15 pct, up from 8–10 pct in 2013/2014. The kingdom of the giants Of course, this does not change the fact that the four main locations of BPO/SSC centres are the four most populated cities in Poland. As many as 55,800 people work in the sector in Kraków, while there are 42,