Newer and more complex IT tools are coming on to the market to assist in client-salesperson contacts. In estate agencies, potential customer can see for themselves how a flat is situated as regards orientation, a neighbouring car park or a recreational facility. You can also go on a virtual tour of the apartment thanks to 3-D visualizationsCustomers have become used to simple search engines, which make finding a desired home much easier. Estate agents and websites are now offering such a service. In the questionnaire you can define the location you prefer, the size of your future home, the number of rooms and the maximum price. All you then need to do is click the ‘search’ key and then … collapse into a state of depression. Second generationBut that system, too, is now out of date, with developers now demanding more from their IT systems, especially those who manage several projects and have a few sales offices to run.Jerzy Bieniewski, Dom Development’s sales a