New, old hotel

Hotels
One of the most famous hotels in Warsaw has just lost its business partner and logo. How, after twelve years of being run under the Hyatt Regency brand, is the new, old hotel coping?
Krzysztof Woliński, the general director of the Regent Warsaw Hotel: Indeed, on March 19th the former Hyatt hotel stopped operating under the brand. The hotel was operated on a management basis. The Hyatt brand provided us with its know-how, reservation systems, marketing support and sales procedures, but we operated as a separate team dependent on the building’s owner from the beginning. The owner is Cosmar Polska, which decided that in these circumstances the hotel would operate as an independent facility. We have chosen a new name – the Regent Warsaw Hotel – and a new signboard will be mounted soon. This is one of the few changes that have been introduced. In the meantime, I have taken on the position of general director, even though I used to work in Hyatt’s structures. The hotel’s quality of service has not been diminished; on the contrary, we are expecting to be awarded our fifth star soon. We are not planning to reduce the standards. This might sou
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