The tenants’ ‘Office Manager of the Year’ award for 2015 has been jointly awarded to two managers from Dyskret Polska, who look after the Vinci Office Center building in Kraków. Anna Jakubowska, the property manager, and Bogusław Staszkiewicz, the technical director, told us what characteristics a building manager needs to have in order to win such an honour
What is the key to success?
In our opinion the most important features a manager has to have are commitment to their work, a proactive approach when it comes to contact with the tenants, and assistance in terms of solving their everyday needs and problems. Expert knowledge and experience are also necessary.
What problems and challenges do you come across in your everyday work?
The main challenge for the building manager continues to be keeping the tenant happy while representing the interests of the owner. The management of an office building involves a great deal of everyday, repetitive activities, which require self-discipline and self-motivation from the building manager. The effectiveness of these activities is reflected in the efficient work of the building service staff, among other factors. It needs to be remembered that ongoing problem solving should also involve the introduction of the right systems for avoiding such problems in the fut
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