We give more

Was this award a surprise for you?

To be honest, we were a little surprised. We have never set out to win awards, so the fact that we’ve won one in a tenants’ survey carried out by Millward Brown is an additional honour for us. In my opinion it confirms that our efforts to create comfortable working conditions for our tenants in our logistics park have been appreciated.

What was the key to this success?

I think it largely results from our truthfulness and reliability. We are thorough in carrying out everything we declare at the stage of signing the contract. Sometimes we do much more and this is what makes us stand out against our competition.

What is that exactly?

We react to malfunctions faster, sometimes we help with the employment of staff from the local market; in critical times we sometimes make additional warehouse space available for short periods of time and during crises we try to look for solutions aimed at reducing the warehouse area leased. Thanks to our experience we can also help find technological solutions for streamlining the production or technological processes.
So there are many situations when we do fulfil expectations.

What is significant in your management method?

The fact that we have our own staff who have known the logistics centre since it was built. They are on call night and day and have never failed us. Each of our tenants knows us personally, by name. These relationships are rather deeper than what might result from business relations. This gives us additional obligations and as you can see it generates positive effects. I think that the way the centre is organised plays an important role. Our employees care very much for the area around the complex – not just the maintenance of the access roads but also the green areas. Thanks to this it is not only a logistics facility but also a place that has pleasant surroundings.

What gives you the most satisfaction in this kind of work?

Our tenants’ gratitude provides the most satisfaction. It sometimes happens that somebody comes over and thanks us for not leaving them in the lurch at Christmas or at the last minute and that we helped them out in a crisis situation. Thanks to us they have been able to get round such problems. We always support our tenants and if they do not have their own staff at a given time, our people help them repair a fault or malfunction in order to minimise the damage. Apart from that we anticipate certain crisis situations that could occur by regularly checking the appliances. We make sure our tenants can operate their businesses without any hitches and I think they appreciate that very much.

And has anything changed in your work as a result of technical advances?

We have the latest appliances and equipment thanks to which we can react immediately to what is happening in the complex. Of course we respond to telephone calls and emails and, importantly, also through our IT control system, which is responsible for the security in our halls. For tenants who rent cool storage, we have a coolness surveillance system which duplicates the tenants’ surveillance system. If the tenant fails to react in the case of a malfunction, we certainly will. It is also a bonus that we do not allow any situation that could become a problem for the tenant to arise.