The online sales market in Poland has been growing rapidly, as the figures show. According to the ‘E-commerce 2015’ report by Interaktywnie.com, in 2016 the value of the Polish online market could rise to as much as even PLN 38 bln – a growth of PLN 9 bln since last year. Polish e-commerce is also becoming much more sophisticated. Online stores have noted the potential of the market and are trying to steal a march on their rivals in terms of attracting customers by offering more and more new services. Additional delivery options are one way to do this. “A few years ago, only a door-to-door delivery option that took several days was available. Later it turned out that delivery times could be shortened. When door-to-door delivery was not enough, personal pick-up locations became available. Online shops and the development of e-commerce are constantly forcing courier and transport companies to adapt to their requirements,” explains Adam Tomczak, the chairman