Checking in to the future

Digital technology can be used to make many aspects of modern life easier and more comfortable – and we are becoming more and more accustomed to its benefits. So naturally we also expect to find it in place in hotels, and hoteliers have recognised these growing expectations. So much so that they are now using technology to surprise us in the most pleasant ways possible. As a result, innovative tools are being introduced to automate a large number of hotel processes. With such tools, hotels are becoming smarter as more of their operations are being done with virtually no human participation. Digital technology is seeping into almost every stage of a hotel’s service – starting from the booking of the room, through the stay itself, to the invoice at the end. Today, we can not only check in by ourselves in some hotels, but also receive virtual keys to our room and also check out on our own. Such technology is also helping the operators themselves by reducing the number of