The main ideas underlying property management are to maintain the swift flow of rent revenue, to optimize the upkeep costs and – in the case of retail facilities – to provide assistance for tenants with regard to generating turnover. We work for property owners, but our role is to create a kind of buffer between the owner and the tenant, who can have very different expectations. The role can be challenging, but it is our job to assess the situation and forecast the future, with particular emphasis on avoiding drastic measures. Property management is about firm diplomacy, clear communication, accuracy and ultimately protecting and enhancing the asset.Last year, it was the general opinion that the real estate world had become a tenants’ market after previously having had a long run as a landlords’/developers’ market. I do not fully agree wi