The invisible hand in the velvet glove

What dangerous things can happen in a shopping centre? After a conversation with the representatives of the security services in dozens of malls, it turns out that there are many hazards – more than one might have expected. In malls, just as in any other public place, one can encounter a whole cross section of society. Dangerous people, those who disrupt the peace or expose visitors to unpleasant experiences, are by no means averse to treading the polished floors of shopping centres. What are the goals set for the security service by shopping centre managers? To be invisible, discreet and efficient. Hazards and problems are best nipped in the bud. And if something happens, the customer must not witness the intervention. The name of the game is the image of the shopping centre. And it is the security service which looks after it, not the PR team. Greatest concerns and mundane problems Security teams are most anxious about the possibi