Satisfaction... (tenants can get some!)

In today’s fast-paced world, everything tends to change with great rapidity: tenants’ expectations, their points of view, as well as their priorities. Each time we adjust our methodology to incorporate the widest variety of opinions; therefore the updated questionnaire has been devised to include more information on the issues identified as of high relevance by tenants. We have to say, however, that the atmosphere around this year’s survey has been special. Many of our interviewers were greeted with open arms. For some new properties this was the first opportunity to be included in the research, for their tenants’ opinions to be heard, and to have the chance to win the tenant satisfaction award – so we would like to welcome all those involved in these projects and to wish you all the best for the future. This year’s survey covered 51 office buildings, 29 shopping centres and 17 warehouses. The buildings were chosen from