Obviously a brief review such as this cannot do justice to all the issues which arise with outsourcing contracts. Instead, we’ll be concentrating on two key aspects: the objectives of the contract, and supervising their implementation. Not included here are areas such as methods of agreeing remuneration, contractual liabilities and ensuring confidentiality. A real partnerIt is exceptionally difficult to compile the list of tasks required. In particular when these services were initially performed in-house and there was no need for a detailed itemization of the activities involved. That is why this job should be given to people intimately acquainted with the process in question and capable of writing out the steps in painstaking detail. You may also wish to use historical data and research into client expectations for the purpose, documenting and specifying the required quality and level of services to be rendered – this would then constitute the basis for defining the exp