PL

Vienna House launches concierge app

Technology
EUROPE European hotel chain Vienna House is introducing a concierge mobile application into all of its hotels.

The Gustaffo.com online app is designed to support hotel staff and streamline guest services. Vienna House claims that it will benefit hotel staff as well as guests. Mobile concierge services include all-day hotel services, order receipt and information transfer. Gustaffo.com was developed by Vienna-based company J-IT. Mobile concierge services include: online check-in and check-out, a telephone alarm clock, room service, an electronic folder for guests, taxi ordering, tourist information, electronic newspapers and magazines, and booking for the hotel restaurant and spa treatment. The app also supports the staff in terms of chatting with guests in real time, but also provides more time for individual conversations. In order to use the service, guests simply connect with the hotel Wi-Fi network, after which they are automatically transferred to mobile concierge services. The application is available in a number of languages, such as Finnish.

“The fact that mobile concierge services can be connected with the hotel’s own system is undoubtedly an important asset for the hotels interested in the purchase of the application,” claims Thorsten Guggenberger, the general director of J-IT, while emphasising the assets of the new application. “Digital technology has not fully entered the hotel sector, so mobile concierge services are probably the simplest way of streamlining the digitalisation process. In technological terms, the app is simple and convenient for the hotel and most importantly for the guests,” adds Thorsten Guggenberger.

“It is a simple service, which is of particular importance for guests and the staff, as well as the inclusion of personalisation options for each hotel, which provides great added value and makes us stand out from our competition,” claims Stefan Urdl, the director of the IT department in Vienna House.

The application is already used in hotels in nine European countries. The starting package contains such functions as: an electronic folder for guests, live chat with the reception, multilingual versions and a content management system. Additional functions can be purchased and integrated with the module system. “Hotel managers are particularly interested in the additional reporting function, with which all the necessary information for interacting with the guests by electronic means can be recorded. In this way the management of the hotel can monitor and analyse the service in real time and react to guests’ needs in an even more individual way,” adds Thorsten Guggenberger.

Latest news

Office & mixed-use development

POLAND Wave approval waved through

schedule 09 July 2020
Opr./edited by NN

The Wave office building, which has just been completed by Skanska in Gdańsk’s Oliwa district, has been approved for use.

Warehouse & industrial

CEE REGION CEE-6 manufacturing powers into contention

schedule 09 July 2020
Opr./edited by NN

The CEE-6’s share of EU manufacturing output has more than doubled since 2004, when the first group of these countries joined the European Union, according to research by Colliers International.

Office & mixed-use development

POLAND Warsaw office pipeline half pre-leased

schedule 09 July 2020
Opr./edited by NN

Around 50 pct of the 704,000 sqm of office space currently under construction in Warsaw has been pre-leased, according to real estate advisory Cresa.

Office & mixed-use development

CEE REGION Office occupiers set to embrace hybrid models

schedule 09 July 2020
Opr./edited by NN

The total modern office stock in the 14 CEE capital cities at the end of Q1 2020 amounted to almost 26.4 mln sqm, according to Colliers International’s ExCEEding Borders Office Snapshot survey of the region’s main office markets.

Office & mixed-use development

ROMANIA Lockdown leases of 25,000 sqm for Globalworth

schedule 09 July 2020
Opr./edited by NN

Globalworth has signed contracts for more than 25,000 sqm of office space in Bucharest in the last three months, despite the pandemic and social distancing measures.

Retail & leisure

POLAND Mall footfall bounces back

schedule 09 July 2020
Nathan North
deputy editor

The Polish Council of Shopping Centres (PRCH) has published its latest average weekly footfall figures for centres across Poland.

Retail & leisure

SERBIA Pepco launches into Serbia

schedule 08 July 2020
Nathan North
deputy editor

Polish discount store chain Pepco is entering the Serbian market, where it plans to open in 30 locations in its first year of operations.

Construction

EUROPE Construction mood starts to recover – GlobalData

schedule 08 July 2020
Opr./edited by NN

The European construction industry expected to recover in second half of 2020, according to data and analytics specialists GlobalData.

Property and Facility Management

POLAND Globalworth adds Rondo Business Park to PM list

schedule 08 July 2020
Nathan North
deputy editor

Rondo Business Park in Kraków is to be managed by Globalworth’s in-house team from July.

Events

Poland Changing with the times

schedule 08 July 2020
Eurobuild CEE

Summer at Eurobuild has never been so hot! We have a new editor, a new website, and soon we’ll be moving to our new headquarters. And, with the announcement of their rescheduled dates, a lot of heat and excitement are being generated for our sports tournaments!

Investment & finance

EUROPE Industrial yields fall below retail for first time

schedule 08 July 2020
Opr./edited by NN

Average prime industrial and prime shopping centre yields across mainland Europe have converged for the first time in recorded history, as demand for logistics soars due to the e-commerce boom, according to research by Savills.

Events

POLAND Blue skies return for golf

schedule 08 July 2020

Great news for those who were disappointed by the cancellation of Eurobuild’s annual golf tournament – it’s now back on! And it will be taking place very soon, on September 11th in Rajszew just outside Warsaw.

Warehouse & industrial

Czech Republic Czech most attractive European manufacturing hub – C&W

schedule 08 July 2020
Opr./edited by NN

The Czech Republic is the most attractive European manufacturing hub and the fourth most attractive globally, according to Cushman & Wakefield’s annual Global Manufacturing Risk Index.

Office & mixed-use development

CZECH REPUBLIC Building B more beautiful for BB Centrum

schedule 08 July 2020
Opr./edited by NN

The recently renovated building B of BB Centrum in Prague 4 has been approved for use.

Events

POLAND Tennis is back in the game!

schedule 08 July 2020

Great news for tennis fans. Eurobuild’s 15th Annual Tennis Tournament, which unfortunately had to be postponed because of the pandemic, will now take place on September 11th at the Warszawianka Tennis Club.

Investment & finance

ROMANIA NEPI Rockcastle portfolio sale hits the rocks

schedule 07 July 2020
Nathan North
deputy editor

AFI Europe’s EUR 300 mln deal to buy NEPI Rockcastle’s Romanian office portfolio has fallen through with the seller insisting that Covid-19 restrictions have prevented the purchase – a claim denied by NEPI Rockcastle, which is now demanding EUR 15 mln compensation from the Israeli-owned company.

Warehouse & industrial

POLAND Dot2Dot packed into 7R Park Gdańsk II

schedule 07 July 2020
Opr./edited by NN

Cardboard packaging company Dot2Dot is to move into the 7R Park Gdańsk II complex, where it will have a production line, warehousing and its head office.

Green projects

LATVIA EIB agrees eco-funds for Verde

schedule 06 July 2020
Nathan North
deputy editor

The European Investment Bank (EIB) has approved a grant for the Verde business centre complex in Riga, developed by SBA Group company Capitalica Asset Management.

Investment & finance

ESTONIA East Capital fund buys SEB HQ for EUR 45.75 mln

schedule 06 July 2020
Nathan North
deputy editor

East Capital Real Estate IV has acquired SEB's head office in central Tallinn from Partners Group and Northern Horizon for EUR 45.75 mln.

Residential

POLAND/HUNGARY Cordia cashes in EUR 38 mln from Polnord takeover

schedule 03 July 2020
Opr./edited by NN

Cordia is set to make a profit of EUR 38.2 mln (app. PLN 170.4 mln or HUF 13.6 bln) from its acquisition this year of a 93 pct stake in Polish residential developer Polnord.

Latest in Technology

schedule 29 June 2020

Investment set to rise in home office tech

As many as 88 pct of EMEA occupiers intend to invest more in technology designed specifically to aid home working, according to CBRE’s 2020 EMEA Occupier Flash Survey.

schedule 25 June 2020

Pandemic to speed up digitalisation

During the pandemic digitisation has become fundamental to business development and stability, according to the findings of the “Omnichannel – from evolution to revolution. A look at the pandemic” report by Colliers International.

schedule 28 May 2020

Colliers installs Office App in Poland

POLAND Colliers International is to introduce the Dutch smart office system Office App to the office buildings it manages in Poland.

schedule 29 April 2020

Smart roofs for 7R

POLAND Polish warehouse developer7R is to introduce the Smart Roof system, developed by Sense Monitoring, to one of its parks.

schedule 15 April 2020

Echo recruits Aurelia for home sales

POLAND Echo Investment has launched a virtual customer assistant, Aurelia, for residential consultations.

schedule 24 March 2020

Automated warehousing by MW

POLAND MW, a company that is 60 pct owned by M.B.B Logistics and 40 pct owned by Wing Sing Supply Chain, has created a robot management system, which uses machine learning to improve its order processing operations over time.

schedule 18 March 2020

Keeping tabs on the tenant

POLAND The Renteye sensory system has been launched on the market.

schedule 16 March 2020

Blåkläder hires more robots

Swedish workwear manufacturer Blåkläder has now added ten more robots to its AutoStore cube storage automation system in its main warehouse in Svenljunga.

schedule 16 March 2020

Algorithms sweet algorithms

POLAND Kraków-based residential estate agent engine Obido.pl has received a PLN 1 mln EU subsidy for the development of an artificial intelligence laboratory.

schedule 16 March 2020

Digi-feely future

WORLD The global market for AI-based human emotion recognition systems is set to grow each year by 32.3 pct over the next four years, according to Deloitte in its ‘Tech Trends 2020’ report.

schedule 11 March 2020

Budimex researches roads that repair themselves

POLAND General contractor Budimex, together with the Warsaw University of Technology is developing a self-repairing road surface with a PLN 2.5 mln grant from the National Centre for Research and Development. The research is to be completed at the end of December 2022.

schedule 09 March 2020

Bank Pekao goes digital

POLAND Bank Pekao has introduced new digital communication systems in its branch at ul. Krucza 50 (the Cedet building) in Warsaw city centre.

schedule 11 February 2020

Żabka moves into Nowy Rynek

POLAND The new HQ of convenience store chain Żabka in Poznań has been designed specifically to encourage creativity.

schedule 11 February 2020

Fuzja of man and machine

POLAND Echo Investment has unveiled the hi-tech systems that will feature in the apartments in its Fuzja project in Łódź. These are being installed in cooperation with such tech companies Samsung and ABB, among others.

schedule 11 February 2020

Żabka moves into Nowy Rynek

POLAND The new HQ of convenience store chain Żabka in Poznań has been designed specifically to encourage creativity.

schedule 03 February 2020

Logistics innovations from Warsaw and the US

WORLD C.H. Robinson has launched its Robinson Labs innovation incubator for the development of systems for the logistics sector.

schedule 30 January 2020

Puccini conducted by Comarch

POLAND A year after introducing the Comarch ERP Altum system, leather goods retailer Puccini, a manufacturer of travel luggage, handbags, has increased its sales by 190 pct.

schedule 30 January 2020

Building site digitisation from Hungary

POLAND In February Hungarian tech firm Bauapp is to launch a mobile app onto the Polish market designed for developers and general contractors that manages the work done on construction sites.

schedule 28 January 2020

Maxima goes digital

LITHUANIA The Maxima grocery chain is introducing systems based on machine learning to help manage its stores.

schedule 22 January 2020

Piaseczno aiming to get smarter

POLAND Emitel has designed and installed a network of sensors for smart city systems for Piaseczno, on Warsaw’s southern outskirts.

Categories