E-commerce is still a big challenge
E-commerceschedule 28 August 2019
WORLD Majority of companies have failed to fully implement an e-commerce strategy despite recognizing its importance, according to DHL’s global survey of nearly 900 decision-makers responsible for logistics or supply chain management and e-commerce.
The survey reveals that 70 pct of B2C companies and 60 pct of B2B companies are still working towards the full implementation of their strategy, even though 70 pct of respondents rate e-commerce as 'Very Important' or 'Extremely Important' to their business in terms of volume and revenue.
The report, titled "The e-commerce supply chain: Overcoming growing pains", also uncovered the major barriers to full strategy implementation, which include changing customer expectation, pace of delivery, and
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