Logistics firms feeling the heat from e-commerce

Almost 900 global logistics and supply chain providers, including those that are active in the e-commerce sector, were surveyed for the report. Out of these, almost 70 pct of B2C companies and 60 pct of B2B companies are still working on the introduction of strategies for this market segment. This is despite the fact that 70 pct of respondents regard e-commerce as ‘very important’ or ‘extremely important’ for their business. “Customer expectations are evolving and