Patience is the key

What characteristics should a facility manager have to deserve such an accolade? It is certainly not always possible, but for me being open to the tenants’ problems is of key importance, with a particular emphasis on relations with them. Our key tenants are large corporations, which are by definition characterised by their systematic approach to business. In reality there are often non-standard situations that are not defined by any rules or manuals. Then there is the man or woman on the other side, a person with similar everyday problems to ours. It should not be forgotten that we all have bad days. So patience is needed and more patience again. Another significant element is to try to predict what a tenant might expect in the future to make it better for them to ‘live’ in our office buildings. Taking on risks in terms of operations in cases where contracts have only been concluded verbally is also an important element. It is ve