PL

Poland A solid relationship for years

Material partner
Operational and financial systems supporting property managers are constantly expanding and changing to keep up with changing market needs. Good relationships between providers and users of these systems and a willingness to face challenges together remain invaluable.

The implementation of any property management system is complicated and stressful, but this annoyance can be minimized and the risks prevented as long as both parties have the right experience and treat each other in partnership. Does the ideal system exist and what model of cooperation is optimal? - this is what we asked the head of NOVO Technologies, an experienced provider of an operational and financial system for property and asset management, and a no less experienced director of the asset and property management department from Savills.

In search of the ideal

Is it possible to be tempted to identify common characteristics of an ideal system? Experts unanimously point out that it must be functional, easy to implement in the facility, user-friendly for people of different professions and positions, as well as well adapted to the needs of the user, the realities of the market and local specifics.

“Not all global tools can do this, even if their developers claim so," stresses Michal Bryszewski, director of the asset and property management department and member of the Savills management board. – “Implementing a Western European or American system in Poland usually requires huge expenditures and consumes a lot of time for customization. The credibility of the manufacturer is also important”, the expert points out.

What does this credibility consist in? Well, sooner or later every user encounters a situation in which even the most perfect system does not meet some need/s, so it requires modification.

And here comes the issue of the manufacturer's responsiveness, i.e. its readiness to refine individual functions, its commitment to these modifications, its speed, and, well, the cost of this process. In other words – “it's about the quality of after-sales service, ,believes Michal Bryszewski.

“Also important are all kinds of - let's call them - reminder functions, e.g. about upcoming payments, about overdue receivables, about contracts expiring soon. Our system allows users to review the entire property from many angles, and it also monitors the financial sphere in real time and informs users of sensitive deadlines. With many properties and hundreds of leases, no office software can keep an eye on this, let alone the unreliable human memory," assures Monika Zakrzewska, CEO of NOVO Technologies. – “From the perspective of our more than 12 years of experience with the NOVO PM operating and financial system, I can say that a system that is close to perfect must be developed long enough and modified on an ongoing basis, then the chance that the user will be unpleasantly surprised by something is minimal”, the expert believes.

A separate issue is to match the offer to the client’s experience in using IT tools, because this experience results in different expectations - completely different in the case of a company that has already used dedicated IT solutions, and completely different in the case of a manager who has so far been satisfied with a spreadsheet for daily work.

“Regardless of the level of experience, all these individual needs must first be identified by the provider and then met. Most often, an audit is necessary for this purpose", adds Michal Bryszewski.

Because sales are just the beginning

Many buyers of IT systems have learned firsthand how important it is to have efficient support from the vendor during implementation and after-sales service.

“For us, the responsiveness of the companies from which we buy systems, especially the main supplier, is extremely important. What is invaluable is responsiveness, readiness to help and openness to joint problem solving, that is, the whole culture of cooperation, which cannot be decreed in a contract or replaced by artificial intelligence algorithms. Even on this digital plane (or perhaps: especially on it), human relations are extremely important and sensitive, and we appreciate the flawless cooperation with NOVO Technologies in this regard", assures Michal Bryszewski.

“At almost all our sales meetings, people from the support or implementation department are also present. We are aware that we bind ourselves to the client for years, as the implementation process itself takes many months. That's why we call our product a "support service using the NOVO PM system," so it would be wrong to think that our job is to write a program and sell it to anyone willing to pay for it. A good brand is built over years, while instrumental treatment or disregard for the client immediately takes its toll on reputation”, the head of NOVO Technologies argues.

Interestingly, both NOVO Technologies and Savills readily admit that their successful cooperation has not always been strewn with roses.

“There are always bigger or smaller problems with transferring real estate portfolio data from one system to another, and such occurred during the NOVO PM implementation”, admits Michal Bryszewski. – “What was unique and invaluable was that NOVO Technologies did not run away from the problem, but was ready to talk and solve the problem together. This willingness to dialogue is, unfortunately, not common. What is also desirable is the willingness to develop together and the humility that comes from knowing that no one knows everything, but we can learn from each other, so the willingness for such an open partnership enriches both parties - and Savills as a system user, and NOVO Technologies, which can improve its product thanks to us", the Savills director has no doubts.

Michal Bryszewski also argues that there is nothing worse than the conviction of one's own infallibility and exaggerated promises at the level of the presentation of the systems' capabilities by their developers. It's clear that everyone is a salesperson in his or her own way, moreover, everyone should be aware of the advantages and uniqueness of his or her product or service, but sometimes there are such discrepancies between presentations and reality that they can overturn an implementation.

“On the presentation you see beautiful, colorful user panels with powerful features, but then it turns out that they were actually for a different product, and the time needed for implementation was scaled, however, not in weeks, but in months", the director from Savills points out.

Locally and globally

Property owners operating in global structures, or even European ones, usually have a common property management system imposed on them, which makes reporting easier, for example. The intention is clear, but it doesn't always work, because different countries have different characteristics of property management. In turn, adapting a local management system to corporate standards - if at all possible - takes a lot of time.

“At Savills, we have used a number of financial and accounting systems, and I can say from the perspective of a long-time user that the incompatibility of global systems with Polish realities is sometimes troublesome, such as the inability to map in such a system the provisions in contracts, which in Poland have a specific construction. To use an example: common in Poland are clauses on indexation of rents in connection with changing exchange rates, dates of invoices or their payment. All this must be synchronized at the system level, otherwise the finance and accounting team will lose many hours manually entering this data into the system", points out Michal Bryszewski.

Both interviewees stress that the key issue for F&A system providers is continuous development - not only because the F&A environment and legislation in Poland are changing, but also the needs of users - they are not only evolving, but growing, as are the responsibilities of managers.

“A few years ago, for example, the whole sphere related to ESG, which involves an extensive reporting system, came to us. Financial and accounting systems either need to enrich themselves with "green" modules, or allow integration with external "green" systems. Because the net operating income of a building is no less important than its impact on the environment, the local community, or the well-being of the people working there", believes Michal Bryszewski.

“It is worth mentioning at this point that the NOVO PM system enables convenient data export and integration with other systems used in asset management, including those providing information from the ESG sphere, such as carbon dioxide emissions or green energy production. Clients often want analyses that combine these two spheres, and with incompatible systems such studies are very labor- and time-consuming (and therefore expensive), or impossible at all”, Monika Zakrzewska warns.

How much and why so expensive?

The best products (not only in the real estate market) tend to be the most expensive. So is it possible to make a compromise between price and quality when it comes to finance and accounting systems?

“A compromise is not so much possible as desirable. The price of NOVO PM - like other products of this type - depends on many variables, mainly the number of properties and users of the system, also the number of leases handled, and of course functionality. Therefore, the modular design of the system is invaluable here, which allows clients to purchase only those modules they need at the moment, but on the other hand - it also allows them to expand in the future. You should certainly not overpay for functions that are unnecessary at the moment", Monika Zakrzewska argues.

A solid, reliable financial and accounting system is nowadays the basis for the functioning of any property and asset manager, regardless of the size of the portfolio and the complexity of operations.

“I like and respect spreadsheets, but for the management of commercial buildings they are not suitable, unless one still understands "management" as handling the accounting of several tenants. But the spreadsheet won't even process the information that we consider today as basic for any rental relationship, such as calculating indexation or the amount of service charge, for this we have the whole sphere of reporting that is, keeping an eye on costs. In addition, a professional system is meant to serve not only the manager, but also the entire range of specialists involved in property maintenance: the owner, tenants, or companies providing maintenance services at the facility”, Michal Bryszewski enumerates.

“The best systems, such as NOVO PM, also have extensive analytics, which is an invaluable support in making business decisions - the program not only keeps an eye on the timely rental payments of, for example, shopping mall tenants, but also calculates the profitability of a contract or the footfall generated by a given store in the entire property. Thanks to this, the owner will find out, for example, which clothing stores attract the largest number of customers to the catering area", explains Monika Zakrzewska.

Lucky thirteen

NOVO Technologies has been on the market for 13 years, and, as its CEO admits, its greatest success has been that during this time the company has not once stopped, but - regardless of market or global turbulence - has methodically grown.

“The big test for us was the pandemic, when many clients said: "Check!", and we had to prove that our system was indeed fully functional regardless of the global location and market situation. When minor glitches appeared in the system (because no one had designed systems that took global epidemics into account before), we were able to fix them on the fly without burying our heads in the sand", Monika Zakrzewska recalls.

Such a strategy was appreciated, and the whisper marketing worked, so that during and immediately after the pandemic the company gained many new client, although some of the competitors had to severely hamper their business.

“We are aware that - regardless of the market situation - aesthetics, simplicity and intuitiveness of systems are also always important, and user preferences related to this are constantly evolving, so two years ago we completely changed the look of our applications. We are constantly working on developing more modules for NOVO PM and will soon expand the functionality of the system. Well, and we invariably listen to what client say to us - only they know exactly what they need", concludes the head of NOVO Technologies.

Latest news

Office & mixed-use development

Poland New city within a city

schedule 29 February 2024
Opr./edited by ANZ

Echo Investment and Archicom will develop a multifunctional project on ul. Wita Stwosza in Kraków. Five four-storey buildings will be constructed on the site of the former supply warehouses of the Kraków Fortress. The project will be built in stages and is expected to be completed in 2026.

ESG

Poland The shelter in Gniezno as good as new

schedule 29 February 2024
Opr./edited by ANZ

Panattoni and Dekpol Budownictwo have once again jointly carried out a campaign to help homeless animals, this time supporting a shelter in Gniezno. The facility underwent a comprehensive renovation, and the value of the aid was around EUR 50,000.

Office & mixed-use development

Poland Develia changes its office in Wrocław

schedule 29 February 2024
Opr./edited by ANZ

Develia is moving its office from Arkady Wrocławskie to the City Forum complex on ul. Traugutta. In the City 1 building, the developer has leased around 1,400 sqm.

Investment & finance

Europe Europe must be ready for "twin transitions"

schedule 29 February 2024
Opr./edited by JC

Erste Group Bank recorded an operating result of 5.5 bln euros in 2023, an increase of 38 pct compared to the previous year. The company expects that economies in CEE region return to growth path in 2024.

Office & mixed-use development

Poland Lixa D has new tenant

schedule 29 February 2024
Opr./edited by ANZ

A fintech company has leased almost 2,600 sqm of office space in the Lixa D building, which is under construction near Rondo Daszyńskiego in Warsaw. The new tenant will occupy more than 25 pct of the commercial space available in the building.

Investment & finance

Poland Panattoni builds, Millennium finances

schedule 29 February 2024
Opr./edited by JC

Panattoni has received financing for the expansion of Panattoni Park Ruda Śląska II. The loan of EUR 9.4 mln was granted by Millennium Bank.

Office & mixed-use development

Poland Studio B fully leased

schedule 28 February 2024
Opr./edited by ANZ

Societe Generale Branch in Poland and SG Equipment Leasing Poland, companies belonging to the French financial group Societe Generale, are moving into the Studio complex in Warsaw, which is being developed by Skanska.

Office & mixed-use development

Czech Republic Heimstaden moves to IQ Ostrava

schedule 28 February 2024
Opr./edited by ANZ

CTP has signed a lease agreement with Heimstaden, the provider of rental housing in the Czech Republic, for almost 3,500 sqm of office space at IQ Ostrava. IQ Ostrava was the first office building in Ostrava to be BREEAM Excellent certified ten years ago.

Office & mixed-use development

Poland Saski Crescent Half leased

schedule 28 February 2024
Opr./edited by ANZ

The IT company will occupy more than 6,000 sqm, comprising three floors, in the Saski Crescent office building located in the centre of Warsaw. The building is nearing the end of a major modernisation process.

Office & mixed-use development

Poland Two new leases signed at Bonarka for Business

schedule 27 February 2024
Opr./edited by ANZ

Two new contracts for the lease of office space in the Bonarka for Business complex in Kraków have been signed. A total of 825 sqm of space has been leased.

Eurobuild FM

Poland Joanna Mroczek on the second life of properties

schedule 27 February 2024
Magda Rachwald

How to ensure that older properties don’t lose their value, while at the same time fulfilling the needs of tenants and complying with ESG requirements? – these and other questions are answered by Joanna Mroczek, the head of CBRE's strategic consulting department, in the latest episode of Eurobuild FM!

Warehouse & industrial

Poland First tenants in Panattoni Park Lublin IV

schedule 27 February 2024
Opr./edited by ANZ

Panattoni has handed over Panattoni Park Lublin IV. The project is a two-building complex with a combined area of 52,000 sqm, built within the Świdnik Economic Activity Zone. The first tenants are now starting their operations in the complex.

Hotels

Romania Bucharest hotel market rebounds

schedule 27 February 2024
Opr./edited by ANZ

The hotel market in Bucharest has experienced a moderate annual average growth in new offerings, at 0.9 pct between 2019 and 2023. This modest trend was primarily influenced by the cancellation of Urban Zoning Plans. Between 2024 and 2025, an estimated average annual growth rate of 4.1 pct in the number of rooms is expected, according to data from the real estate consulting company Cushman & Wakefield.

Warehouse & industrial

Poland MLP Łódź has a new tenant

schedule 27 February 2024
Opr./edited by ANZ

Bohnenkamp, a supplier of tyres and wheels for professional use, will join the group of tenants at the MLP Łódź logistics park. The company will occupy more than  6,000 sqm of space.

Investment & finance

Czech Republic Rebalancing of prices is expected

schedule 26 February 2024
Opr./edited by ANZ

According to a survey by Colliers presented at a February meeting of Czech and Slovak investors and other financial experts, active in commercial real estate, investment volumes in CEE-6 fell by around 52 pct to EUR 5.1 bln in 2023, reaching a ten-year low. Czech capital, however, retains strongest position in the region.

Warehouse & industrial

Poland Sweet deal for Eurologis

schedule 26 February 2024
Opr./edited by JC

Agart-Pro has extended its lease of nearly 1,800 sqm of warehouse and office space in Eurologis Logistics Centre. The complex is located 16 km from the centre of Wrocław.

Land acquisitions

Croataia Slovaks invest in Croatia

schedule 23 February 2024
Opr./edited by ANZ

Slovak investment fund Prvý realitný fond, through its company Logis Rugvica, has acquired a plot of land in the area of the village of Sveta Helena near Zagreb. This marks the fund's debut on the Croatian market.

Office & mixed-use development

Poland New tenants on the horizon

schedule 22 February 2024
Opr./edited by ANZ

Warsaw's Horizon office complex has gained four new tenants. In total, the companies will occupy almost 2,500 sqm of space in the facility.

Residential

Czech Republic New residential project in Prague's Vysočany

schedule 22 February 2024
Opr./edited by ANZ

Rezidence Klíčov, a current major SHD Real Estate residential project in Prague, is moving into the construction phase. The project located in Vysočany, Prague 9, is expected to be completed next year.

Eurobuild FM

Poland Special edition of Eurobuild FM – summaries and forecasts (ep. 16)

schedule 22 February 2024
Eurobuild CEE

Henryk Bilski, leasing director at Strabag Real Estate, talks about the difficult office market in Warsaw and the company's new projects in 2024, including its debut in the PRS sector. Welcome to the last episode of the special edition of Eurobuild FM!

Latest in Material partner

schedule 12 February 2024

Challenges accepted at MIPIM!

The premier real estate fair of the year is now fast approaching! On March 11–15th, at its usual grand venue of the Palais des Festivals in Cannes, MIPIM will welcome delegations from more than 90 countries to take part in an extended four-day programme of speeches, panels, awards and networking

schedule 15 November 2023

In business, we focus on long-term partnerships

Michał Ptaszyński, Country Manager Poland, Logicor, tells us optimistically about the future of the logistics industry in Poland, the company's upcoming investment plans and explain why it is worth cooperating with local communities

schedule 29 September 2023

Łódź invites you to Munich!

We cordially invite all guests of this year's Expo Real to the events organized at the stand of the Łódź City Hall, "Eurobuild" will also be there as a media patron.

schedule 25 September 2023

Grounded in experience

Justyna Cymerman, the head of the urban planning department of land transaction consultancy Greenfields, and Michał Różycki, its director of the land department – living sector, tell us about the company’s greatest achievements, the state of the market, and what needs to happen next to tackle the housing shortage

schedule 06 July 2023

A solid relationship for years

Operational and financial systems supporting property managers are constantly expanding and changing to keep up with changing market needs. Good relationships between providers and users of these systems and a willingness to face challenges together remain invaluable.

schedule 13 April 2023

Land is the key to success but requires skills

Warsaw is one of the most affordable capitals in the European Union to live in. In order to maintain its competitiveness, it is crucial to expand the availability of plots

schedule 22 December 2022

Biuro Na Miarę - more comprehensive, across Poland

The company has been strengthening its position on the commercial real estate market as a specialist consultancy providing comprehensive tenant and landlord services.

schedule 02 August 2022

New ESG Report – Atrium

Atrium European Real Estate has published its 6th ESG report summarising the company's achievements in 2021. The report details the key initiatives involved in the implementation of the its ESG strategy. The company has set new and even more ambitious medium-term targets for 2030, which include a 40 pct reduction in the carbon footprint of its shopping centres by 2030, compared to 2019 levels. By 2050, Atrium wants to have become a carbon-neutral organisation.

schedule 15 June 2022

Power is in people

SKJB Szybkowski Kuźma Jeleń Brzoza-Ostrowska is a Polish boutique legal practice that’s not only celebrating its 5th birthday this year but also its listing on the Legal 500 ranking.

schedule 04 April 2022

Coworking in Atlas Tower

In the times of uncertainty due to the pandemic situation worldwide and restrictions connected with that, co-working spaces and offices are gaining more and more popularity amongst potential tenants. Flexibility of renting terms plus tax law support for new entrepreneurs are things highly needed for small and medium businesses and these come in handy when cooperating with Twój Startup foundation.

schedule 22 March 2022

Tricity attracts with its Scandinavian climate

It will soon be two years since the first COVID-19 cases appeared in Poland. What can be said about the current condition of the office market in our country?

schedule 01 February 2022

How to return to the office in good health?

Skanska has recently carried out its third survey on the return to the office in four countries – Poland, Romania, the Czech Republic and Hungary. While previous studies have focused on the needs of employees and their expectations of offices in the new reality, this time Skanska has focused on the impact that the pandemic has had on the employees’ mental health and well-being.

schedule 08 November 2021

Sustainable attraction

"Our research shows that 65 pct of employees in the CEE region want to work in a certified sustainable office. We expect that tenants will opt to migrate to new buildings that suit their needs better", admits Paweł Warda of Skanska Commercial Development Europe

schedule 20 October 2021

MAPIC returns to Cannes

MAPIC 2021 will be held at the Palais des Festivals from Tuesday, the 30th of November, to Thursday, the 2nd December, 2021

schedule 31 August 2021

It's a comfortable life

Ziv Zviel, the CEO of Atlas Estates, tells ‘Eurobuild’ about the company’s plans for the residential sector, top investments and the future of the market

Edition 1 (285) January 2024

Latest comments

Categories